At Sivon.Store, we want you to be satisfied with your purchase.
If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us so we can help.
1. Return Period
You may request a return within 30 days of delivery, unless a different return period is stated on the specific product page.
To be eligible for a return, the product generally must be:
- Unused
- In its original condition
- In its original packaging where applicable
- Complete with included accessories and documentation
Certain products may have different return requirements.
2. Products That May Not Be Returnable
For health, safety, hygiene, or other reasons, certain products may not be eligible for return.
Depending on the product, exclusions may include:
- Used personal or hygiene products
- Products that cannot be resold for health or safety reasons
- Customized products
- Clearance or final-sale products where clearly identified
- Products damaged through misuse
- Products that have been materially altered after delivery
Any applicable product-specific restrictions will be stated on the product page or at checkout.
3. Damaged or Defective Products
If your product arrives damaged or defective, please contact us as soon as possible.
Please provide:
- Order number
- Product name
- Description of the problem
- Photos or video showing the issue where appropriate
We will review the issue and determine the appropriate resolution.
Depending on the circumstances, the resolution may include:
- Replacement
- Refund
- Return
- Another appropriate solution
4. Incorrect Product
If you receive a product different from what you ordered, please contact us promptly.
We will review your order and work to correct the issue.
5. How to Request a Return
To request a return, contact:
Please include:
Subject: Return Request – [Order Number]
Include:
- Full name
- Order number
- Product name
- Reason for return
- Photos, if applicable
Please wait for return instructions before sending a product back.
6. Return Shipping
Unless the return is due to an error on our part, a defective product, or another situation where we agree to cover return shipping, the customer may be responsible for return shipping costs.
Return shipping instructions will be provided after your request is reviewed.
7. Refunds
Once an approved return is received and inspected, we will determine whether the refund is eligible.
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank, credit card company, or payment provider.
8. Original Shipping Charges
Unless required by applicable law or otherwise stated by Sivon.Store, original shipping charges may not be refundable.
9. Partial Refunds
In certain circumstances, a partial refund may be available if an item is returned with missing components, damage caused after delivery, or other conditions affecting its resale value.
10. Exchanges
If an exchange is available for a particular product, we will provide instructions after reviewing your request.
Depending on availability, we may instead provide a refund and ask you to place a new order.
11. Return Abuse and Fraud
We reserve the right to investigate suspicious, fraudulent, or abusive return activity.
Returns that do not meet the requirements of this policy may be refused.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
12. Contact Us
For returns, refunds, or product issues:
Sivon.Store
30 N Gould St #64081
Sheridan, WY 82801
USA
Email: hello@sivon.store
Phone: +1 (540) 558-3668