At Sivon.Store, we want your order to arrive safely and as expected.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
Orders are processed after successful payment confirmation.
Our standard processing time is:
1–3 business days
Business days generally exclude weekends and applicable US holidays.
During periods of high order volume, promotions, holidays, or unforeseen circumstances, processing may take longer.
2. Shipping Destinations
Sivon.Store currently focuses on serving customers within the United States.
Shipping availability may vary depending on the product and destination.
If shipping is unavailable for your location, this will be indicated during checkout where possible.
3. Estimated Delivery Times
After your order has been processed, estimated delivery times may vary depending on:
- Shipping method
- Destination
- Carrier
- Product availability
- Weather
- Holidays
- Other circumstances outside our control
Estimated delivery dates shown at checkout are estimates and are not guaranteed delivery dates unless specifically stated otherwise.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping costs may vary based on:
- Delivery location
- Order size
- Product weight
- Shipping method
- Promotional offers
5. Order Tracking
When tracking information is available, we may provide it through your order confirmation or shipping notification.
Please allow some time for tracking information to become active after the carrier receives the package.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
Please contact us as soon as possible if you notice an error in your shipping address.
7. Delayed Orders
Shipping delays may occur because of:
- Severe weather
- Carrier delays
- Holidays
- High shipping volume
- Incorrect addresses
- Customs or regulatory issues
- Other circumstances outside our reasonable control
If your order appears significantly delayed, please contact us at:
8. Lost or Damaged Packages
If your package appears to be lost, damaged, or significantly delayed, please contact us as soon as possible.
We may request:
- Order number
- Shipping address
- Tracking number
- Photos of damaged packaging or products
- Other information necessary to investigate the issue
We will work with the applicable carrier or fulfillment partner to resolve eligible issues.
9. Damaged Items
If your order arrives damaged, please contact us promptly and provide photographs showing the product and packaging.
Do not discard the damaged product or packaging until we have advised you on the next steps.
10. Shipping to PO Boxes
PO Box delivery may depend on the product and shipping carrier.
If a particular product cannot be shipped to a PO Box, we may contact you to request an alternative delivery address.
11. Changes to This Shipping Policy
We may update this Shipping Policy from time to time.
Any changes will be posted on this page with an updated Effective Date.
12. Contact Us
For shipping questions, please contact:
Sivon.Store
30 N Gould St #64081
Sheridan, WY 82801
USA
Email: hello@sivon.store
Phone: +1 (540) 558-3668